Castle Payday
Castle Payday Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Castle Payday has 1.2 star rating based on 95 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Money received quickly, That it was a short term solution when an emergency came up, Ease of applying.
Cons: Horrible customer service, Being cheated and misled, Ridiculous finance fees.Most users want Castle Payday to offer a solution to their issues.
Media from reviews
Idiots!!!
Balance
Debt collection
Red Rock Tribal, Castle Payday, and now Big Picture Loans. You have free legal recourse
Tribal Lending does not mean they don't have to follow the law:
Please read to the end, you do have a legal option to resolve this with the help of the Federal Government.
This company is Red Rock Lending, It goes and has gone under multiple names, Castle Payday, and has now changed its name to Big Picture Loans. Avoid at all costs
I made the mistake of taking a loan out with these scam artists, I was approved for a $600.00 loan, but only borrowed $350.00. I was told by the Rep on the phone that there would be a $122.50 finance charge, steep, but I agreed.
What I did not know, and could not see at the time I accepted this agreement, was that the Truth in Lending disclosure not visible at the time I accepted this loan showed an APR of, and this is not a typo either, 849.0116% and that the total repayment amount for my $350.00 loan would be a whopping $1,872.50.
After realizing what I had gotten myself into, I started looking online and saw what kind of company this is, they are a predatory lender engaged in illegal business practices.
This is where it got interesting, I did digging online, and found that they are NOT immune to the reach of the Federal Government. On March 19th of 2014 U.S. District Judge Gloria M. Navarro ruled that the FTC Act “grants the FTC authority to regulate arms of Indian tribes, their employees, and their contractors.” specifically regarding deceptive payday lenders hiding behind a tribal affiliation.”
I filed a complaint with the Consumer Financial Protection Bureau on December 8th citing what exactly had transpired, noting that I had not been informed of the 850% interest rate on the loan, that I was told there would be a $122.50 finance charge, not $1,872.50 in total payments, and that I was unable to view the "Truth in Lending" disclosure until after the loan had been processed and funds delivered to my account. This is illegal, and remember, their claim that they immune to the laws of the Federal Government….. is totally false.
Within 10 days of me filing my complaint with the Consumer Financial Protection Bureau, I got a response from Castle Payday stating that "By electronically signing the loan agreement, you agreed to abide by its terms, including the repayment schedule."
The very next paragraph however read... "To date, the Company has received payments from you in the amount of $490. While not obligated to do so, and in an effort to resolve this in a manner that is most favorable to you, the Company has “Charged Off” your account and updated its status to “Paid in Full,” thereby concluding your business with the Company."
I had no problem with paying the total of $472.50 I had agreed to for the $350.00 loan, which is only fair, I was not looking to get out of a legitimate debt. I was fortunate, the $490.00 this cost me was only $17.50 more than I had expected to pay, and I will gladly write that off as a fee for learning this lesson.
If you have been scammed by these people, I urge you to please go to the "Consumer Financial Protection Bureau" website, it is http://www.consumerfinance.gov/ and file a proper complaint. This doesn't cost anything. Include specific details of the loan, the illegal interest rate that they are attempting to charge you, whether or not all of the details of the loan were made visible to you at the time of the loan submission, etc. Be professional, and you will likely get the resolution that you are looking for. These complaints are forwarded to the legal offices of this illegal loan sharking operation and they will likely do what they can to make you happy and keep the Federal Government out of their operation as long as possible. Do not bother with the Better Business Bureau, they do not have legal authority over any company, go straight to the Feds.
It took less than 10 days for me to get this resolved, this company does NOT want the feds coming after them, and the more people that file proper complaints, the more likely the FTC or CFPB is to take action against them to stop these illegal practices, These “Tribal Operations” have already been fined Millions by the feds. Here is the company full name and mailing address that you will need when you file your complaint: Red Rock Tribal Lending, LLC d/b/a CastlePayday.com (or now bigpictureloans.com) P.O. Box 704, Watersmeet, MI 49969
- Deceptive illegal
Preferred solution: Just letting people know how to address this issue
SCAM FRAUD PAYDAY LOAN is really what CastlePayDay is about
- Criminals
- Crooks
Preferred solution: Criminals don't offer solutions. If I went to a loan shark I would have had a better rate.
Castle Payday Loan Review
800 Loan Never Claimed Review
Big Picture is a loan shark company
Thank going thru the same issue . I will be filing a complaint also and FYI to all you stop payments to them thru your bank .
A ach stop payment is 29.00 well paid to keep from paying these people. I borrowed 400.00 also and would have been stuck paying back 2,300.00. 596.6755% apr. I made five payments and got into accident called to see what my options were and was basically told the f u pay me speech .
I figured I was gonna end up on the streets then I spoke to a friend who is a lawyer and he gave me the option to stop paying file a complaint. I don't feel bad at all in do so cause paying back a 1000 bucks on a 400 dollar loan is more then good on my and conscience.
Won't say paid in full - FYI
Castle Payday - Review in Loans and Mortgages category
A REAL LIFE SAVER
- How none of my payments i made goes towards the money i borrowed
- Ridiculous finance fees
- Companies that rip you off
Short Review on August&nbs-04:00;04,&nbs-04:00;2016
Overpayment
- Excessive billing
- Hidden fees
- Horrible customer service
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Verified Reviewer | San Francisco, CaliforniaCastle Payday Loan Review
Castle Payday - Sovereign Immunity
I too made a very bad judgment call. I did it and have to live with it but please read this report before borrowing once cent from Castle Payday.
I borrowed $400 from Castle Payday and agreed to repay the loan in 20 payments.
The first 5 payments are $140 each and are applied to finance charges only. The total APR is 655.74% (That is not a typo). The total repayment if I made all the payments would be $2,281.25. When I asked to pay an extra payment on the principal, I was told there would be an additional $87 "finance charge" and the amount not affect the principal until I had made the first 5 payments of $140 as mentioned above.
Their contract notes they are not governed by any regulatory agency and "enjoy" Sovereign Immunity from the Government of the United States of America. Don't borrow money from this company.
- Ridiculous finance fees
"Big scam game"
I needed some extra money for Christmas.Applied online for $200.00,but they wanted me to pay $100.00 in 9 payments!Did"nt like that deal so I refuse it.5min. later a lady calls me.Why did"nt you want the loan?I said I"m not paying $900.00 for a $200.00 loan.She tells me I can cut your payments to 4 payments.I said okay!
I don"t mind paying $400.00 for a $200.00 loan,it"s Christmas!I later found out that she gave me the same deal I did"nt want! Had to change my bank account.Castle Payday are nothing but"rob you in plain sight" company!!They changed their name now.Got a letter saying they change company,and will bill me next month with this company!!They will not get another penny from me!!I would like to give them a good kick in the ***!!!
- Being cheated and misled
- Being lied by phone representative
- Just a big scam
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Same exact thing here, but supposedly 5 years ago. They had all my info.
It appears you confirmed your phone number and probably your address by actually calling them back. A good rule of thumb is to never, ever answer or worse, return a call from some unknown number.
Now they know where to send the paperwork or keep harassing you via the phone. Now you know.